FREQUENTLY ASKED QUESTIONS
Yes, if the pictures posted are of the same product, you should receive the same product as shown in the pictures. However, it's always a good idea to double-check the product description and reviews to ensure accuracy.
The customer has to ship the product back to us through a reliable courier service, with exactly the same packing materials and warranty tag intact within the product. After receiving the product, our quality check team will take 2 to 3 business days to inspect the quality of the returned product and refund back to the source Bank Account or as Store Credits to Wallet.
Yes, items marked as "out of stock" are usually restocked based on availability and demand. However, restocking timeframes can vary depending on the product and supplier. To receive updates, you can sign up for notifications on the product page or reach out to our support team at **support@balacovering.com** for specific inquiries about restock dates.
The delivery time usually takes between 2 days to a week, depending on your location and the shipping method selected.
Refer the returns policy for any queries, if not resolved mail to support@balacovering.com